Refund Policy

Last Updated: June 26, 2026

At MachinHatz, we take pride in the quality of our products and want you to shop with confidence. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original tags, packaging, and accessories.
• Not show signs of wear, washing, damage, or alteration.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items damaged through misuse or normal wear and tear.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our mistake or a defective item.

Exchanges

We only replace items if they arrive defective, damaged, or if you receive the wrong item. If you need an exchange, please contact us before sending your item back.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong item or a defective product).

We recommend using a trackable shipping service, as MachinHatz is not responsible for returns lost in transit.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about this Refund Policy or need to start a return, please contact us at:

MachinHatz
Email: machinhatz76@gmail.com