Shipping policy

Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with MachinHatz. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed within 3–5 business days after payment has been confirmed.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During product launches, holidays, or periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 3–7 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, MachinHatz may offer free shipping promotions. Any applicable offers will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Please allow up to 24–48 hours for tracking information to update after your order has been shipped.

Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Incorrect or incomplete shipping addresses

MachinHatz is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at machinhatz76@gmail.com. If your order has not yet shipped, we will do our best to update the address.

If an order is returned due to an incorrect or undeliverable address, the customer may be responsible for any additional shipping costs.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, MachinHatz is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. If you need additional assistance, feel free to contact us.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product(s)

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

MachinHatz
Email: machinhatz76@gmail.com

Thank you for choosing MachinHatz. We appreciate your support and look forward to delivering your next statement piece.

 

PRE-ORDER POLICY

Last updated: September 13, 2026

At machin hatz, some products may be offered as pre-orders. Pre-ordering allows you to reserve an item before it is officially available or back in stock.

1. Pre-Order Purchases

When you place a pre-order, you understand that the item is not currently available for immediate shipment. Your order will be processed and shipped once the product becomes available.

Please review the product listing carefully before placing your order, including any estimated release or shipping dates.

2. Estimated Shipping Times

All dates provided for pre-order products are estimated and are not guaranteed delivery dates.

Pre-order items may experience delays due to manufacturing, production, inventory, supplier, or shipping issues. If a delay occurs, we will make reasonable efforts to provide an update.

3. Payment

Payment for pre-order items may be charged at the time the order is placed. By completing your purchase, you authorize machin hatz to process payment for your pre-order.

4. Cancellation

If you wish to cancel a pre-order, please contact us as soon as possible at machinhatz76@gmail.com.

Once a pre-order has entered processing, production, or fulfillment, cancellation may no longer be possible.

5. Refunds

Refund requests for pre-order items are subject to our Refund Policy. If a pre-order is canceled by machin hatz or we are unable to fulfill the order, you will be notified and may be eligible for a refund.

6. Orders Containing Pre-Order and In-Stock Items

If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order item becomes available. This may result in the in-stock items being held until the pre-order is ready.

7. Changes to Pre-Order Information

machin hatz reserves the right to update estimated release dates, availability, product details, or other pre-order information when necessary.

If a significant change affects your order, we will make reasonable efforts to notify you.

8. Customer Responsibility

Please make sure your shipping address, email address, and other order information are correct before completing your purchase. machin hatz is not responsible for delays caused by incorrect or incomplete customer-provided information.

9. Agreement

By placing a pre-order with machin hatz, you acknowledge that:

  • The item may not be immediately available.

  • The estimated shipping date may change.

  • Pre-orders may take longer to ship than in-stock products.

  • You have reviewed the product information before purchasing.

  • You agree to the terms outlined in this Pre-Order Policy and our other store policies.

If you have any questions regarding a pre-order, please contact us at machinhatz76@gmail.com.